Introduction to IT concepts and technical support fundamentals
PC hardware, peripherals installation and upgrades
Networking basics and troubleshooting
Windows, macOS, Linux operating systems overview
Hardware and software troubleshooting, diagnostics
Basic security awareness and best practices
Preparation for real-world support and certification exam
Prepare for foundational IT roles with a strong base in computer and network support, troubleshooting,
and tech operations.
CompTIA Network+
Networking concepts, protocols, and standards
IP addressing, subnetting, and routing basics
Switches, routers, access points, cabling, and wireless
Network security principles and configurations
Troubleshooting and monitoring tools usage
Network design, topologies, and practical implementation labs
Practice for Network+ certification exam
Learn how to set up, manage, and troubleshoot modern business networks to launch a successful career in
networking.
Cisco Certified Network Associate (CCNA)
Networking fundamentals: OSI model, TCP/IP stack
Cisco device configuration: routers and switches
VLANs, trunking, subnetting (IPv4/IPv6)
Spanning Tree Protocol, WAN and LAN architectures
Network automation, programmability, and security
Cisco IOS CLI hands-on labs and troubleshooting
Full CCNA exam readiness and practice
Hands-on training for network administration and engineering careers using Cisco infrastructure, with an
emphasis on real-world practical skills and exam success.
Microsoft Certified Professional (MCP)
Windows OS fundamentals and setup
Active Directory, domains, users, groups
Group Policy Objects (GPOs) creation and management
Windows Server deployment and configuration
Security settings and compliance basics
Backup, restoration, and disaster recovery labs
Preparation for Microsoft's MCP exam modules
Develop job-ready skills for managing Microsoft environments in business, setting a solid foundation for
further Microsoft certifications.
Microsoft Certified Solutions Associate (MCSA)
Windows Server installation, storage, and compute essentials
Configuring and troubleshooting server roles (DHCP, DNS, VPN)
Identity and access: Active Directory forest, domain, OU structure
Group Policy and security management best practices
High availability, disaster recovery using clustering, backups
Performance monitoring and automation scripting
Comprehensive hands-on labs for real-world MCSA skillset
This globally respected program prepares you to administer modern Microsoft-based networks and servers
with practical, enterprise-grade skills.
Certified Ethical Hacker (CEH)
Introduction to cyber security and ethical hacking principles
Exam preparation and hands-on attack/defense simulations
This program enables you to think and operate like a hacker for legal, ethical security testing,
equipping you for careers in penetration testing and cyber defense.
Computer Hacking Forensic Investigator (CHFI)
Cybercrime investigation methodology and procedures
Evidence acquisition, preservation, and analysis
File systems, registry, and log analysis on Windows, Linux
Network, email, and mobile device forensics
Steganography, data recovery, and anti-forensic techniques
Legal considerations and report writing
Practice labs for incident response and exam preparation
CHFI is for professionals tasked with investigating and mitigating cybercrimes, giving you hands-on
skills in digital evidence handling, analysis, and reporting.